12 - Delivering Exceptional Customer Service by Richard Mulvey $34.95

In a recent survey in the UK where people were given a choice of three reasons why they return to a business they have purchased from in the past, 19% said they go back for the Best Price, 36% said they go back for Quality Product and 45% said they go back for the Friendly Service they received. in this work we explore the way to develop that friendly service in your business to ensure that your customers keep coming back for ever.This product is manufactured on demand using DVD-R recordable media. Amazon.com's standard return policy will apply.

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Last updated: December 2, 2009, 6:30 am